CharterOak Health Plan Behavioral Health ""
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Services: We Can Help
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 Services

Charter Oak Behavioral Health understands the need for access to mental health and substance abuse services to improve the health and well-being of our members. We are dedicated to providing quality behavioral health care by offering the following services:

  • Utilization Management: Charter Oak Behavioral Health provides utilization management for Charter Oak Health Plan members. This includes the management of service registration and authorization processes, as well as monitoring and maintenance. The utilization management process will support providers in delivering medically necessary and effective care with minimal administrative barriers.
  • Peer Specialists: Peer Specialists support members by providing support and advocacy, as well as helping connect members to various community resources.

  • Customer and Provider Relations: Charter Oak Behavioral Health is devoted to providing accurate and prompt service to Charter Oak Health Plan members and providers. Our Call Center includes a diverse staff consisting of customer service, provider relations, and clinical support representatives. Please call us during regular business hours toll-free, at (877)  CTOAKBH or (877) 286-2524, TTY/TDD (866) 218-0525. Office hours are Monday through Friday, from 9:00 a.m. to 7:00 p.m., for assistance with your needs.
The Charter Oak Behavioral Health team is committed to serving Charter Oak Health Plan members and providers.
 
 
 
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